Once an order has been placed and payment has been processed, the customer has the right to cancel their order at any time prior to shipment. In order to cancel an order, the customer must contact us as soon as possible through our customer service channels, which include email, phone, or live chat.
If the cancellation request is received before the order has been shipped, we will process the cancellation and issue a full refund to the customer. However, if the order has already been shipped, the customer will need to return the product to us in accordance with our return policy.
Please note that any expedited shipping fees or other surcharges will not be refunded in the case of a cancellation.
If you have any questions about our cancellation policy, please do not hesitate to contact us.